Frequently Asked Questions
Everything you need to know about your Vella Bioscience experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit or sizing down for a tailored look.
Are your materials sustainably sourced?
At Vella Bioscience, we prioritize ethical manufacturing. Our fabrics are sourced from certified suppliers who adhere to strict environmental standards and fair labor practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.